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NumberGlobe

Refund policy

Valid from 21 October 2026

  1. 01

    Credits go to the balance

    Refunds land on your NumberGlobe balance. They cannot be sent to a wallet or a bank account.

  2. 02

    Credited automatically

    • A one-time number that took no code within 15 minutes
    • A number you cancelled before the code arrived
    • An order that could not be processed
  3. 03

    Top-up requests

    Top-ups are paid in a secure PayGate checkout window and are added to your balance once payment is confirmed. Each checkout and its address stay valid for 60 minutes.

  4. 04

    Contact

    Write through support in your console with the order code, or the date and amount of the top-up.